接觸殺菌的原理？ How does contact-killing work?
Since the ingredients of GERMAGIC™ Thyme Coating contain Thymol, which can kill a broad spectrum of bacteria and viruses, the coated microcapsules can puncture the outer walls of bacteria/viruses and kill the micro-organisms when they reach the surface of the coating and come into contact with the bactericide.
釋放殺菌的原理？ How does release-killing work?
GERMAGIC™ Thyme encapsulates volatile biocides which are continuously control-released into the air. The microbes are eliminated when they come into contact with these volatile biocides in air.
抗菌黏連的過程是否有殺菌作用？原理是什麽？ Is GERMAGIC™ Thyme an anti-adhesion germicidal? If not, how does it work?
GERMAGIC™ Thyme‘s anti-adhesion is not germicidal. However, it promotes contact-killing as it prevents the surface from being covered. Anti-adhesion is achieved by selecting special encapsulant material which promotes anti-adhesion during the formulation stage.
GERMAGIC™百里香塗層能對抗新型冠狀病毒（SARS-COV-2）？ Can GERMAGIC™ Thyme fight against the Novel Coronavirus Disease (SARS-CoV-2)?
As the Novel Coronavirus (SARS-CoV-2) is a new virus strain, there is currently no facility that provides SARS-CoV-2 for testing. We will continue to engage with various test centres for any update on the Novel Coronavirus test.
US EPA and Health Canada have implemented test programs to evaluate disinfectants’ efficacy against the Novel Coronavirus. The “Gold Standard”, Feline calicivirus (FCV), has been recommended to be the surrogate virus to substitute SARS-CoV-2. We have already tested GERMAGIC™ Thyme against FCV in Australia and have achieved a >99.99% reduction rate, thus supporting that GERMAGIC™ Thyme is effective against the Novel Coronavirus.
使用GERMAGIC™百里香塗層安全嗎？ Is it safe to use GERMAGIC™ Thyme Coating?
GERMAGIC™ Thyme Coating has passed and obtained more than 100 certifications and tests in various countries, including "Acute Oral Toxicity Test", "Acute Inhalation Toxicity Test" and "Multiple Complete Skin Irritation Tests" and have confirmed that it is non-toxic and harmless to any age group of humans and pets. Clinical tests have been conducted in several hospitals for up to six months and confirmed that it is safe for both being inhaled and taken into the body.
GERMAGIC™百里香塗層對皮膚有害嗎？Is GERMAGIC™ Thyme Coating harmful to the skin?
GERMAGIC™ Thyme Coating has passed the "multiple complete skin irritation test" and pH test. The test result is non-irritating with the human body or animal that is exposed to it for a long period of time and its pH value is 7.81. If individual users are allergic to thyme, it is recommended to consult a doctor first.
GERMAGIC™百里香塗層有效期多久？ What is the validity period of GERMAGIC™ Thyme Coating after application?
GERMAGIC™ Thyme Coating has been verified that it can last for up to 90 days after application, but please note that alcohol and detergent will reduce the coating's validity period.
市面上有很多聲稱能夠提供保護塗層的產品，為什麼要選擇GERMAGIC™百里香塗層？ Why choose GERMAGIC™ Thyme Coating among many other products on the market that claim to provide a protective coating?
GERMAGIC™ Thyme Coating has gone through research and development for more than 17 years by The Hong Kong University of Science and Technology. It has more than 100 certifications and clinical trials. It is 100% made in Hong Kong.
GERMAGIC™百里香塗層跟光觸媒技術有何分別？ How is GERMAGIC™ Thyme Coating different from photocatalyst technology?
We will not comment on individual technologies but it is known that photocatalyst technology needs to be chemically disinfected by UV rays. However, if UV rays are lacking in disinfection environment for a long time, the antibacterial efficacy of the coating will gradually decrease or fail. On the contrary, GERMAGIC™ Thyme Coating does not have the above issue because it uses contact-killing and release-killing mechanisms.
假使某些地方或物件經常暴露或接觸到很多細菌及病毒，這會令其滅菌功能降低甚至消失？ Will the coating dissipate sooner if there is a significant amount of germs on the surface?
While GERMAGIC™ Thyme releases thyme essential oil for disinfection, GERMAGIC™ Thyme can perform multiple routes of disinfection and does not solely rely on thyme essential oil. Moreover, we have previously conducted a 6-month long experiment with Hong Kong hospitals and found that the partition curtains coated with our antimicrobial coating were able to maintain a more than 99% reduction in microbial count compared to uncoated curtains.
噴灑GEMAGIC™百里香塗層服務後在物件表面及玻璃上會有水漬應該怎樣處理？ What should I do if there are stains of water on the surface of the object and glass after spraying GERMAGIC™ Thyme Coating?
In general, you only need to wait about 15 minutes for the coating to dry after spraying the GERMAGIC™ thyme coating, and then wipe it with clean water. When spraying, it will release a light thyme fragrance which will be dispersed in 3 to 5 minutes.
噴灑GEMAGIC™百里香塗層前，我需要先清潔檯面（或表面）嗎？ Do I need to clean my table (or other surfaces) before applying GERMAGIC™ Thyme?
While GERMAGIC™ Thyme can disinfect microbes on a contaminated surface, the coating aims to provide long-term protection. We recommend pre-cleaning the area of application so our coating can firmly attach onto the desired area instead of items laying on top of the area.
噴灑GEMAGIC™百里香塗層服務後可否仍然進行日常清潔？ Should I continue cleaning my table after applying GERMAGIC™ Thyme?
GERMAGIC™ Thyme is designed to complement and reinforce routine cleaning practice to provide a safe environment in between cleanings. We recommend continuing surface cleaning by using a damp cloth soaked with our Coating Reinforcer or with diluted bleach. Avoid using alcohol or detergents.
如果我不小心使用了酒精或清潔劑，是否表示原先的塗層失效? I accidently cleaned my table with alcohol/detergent, does that mean my coating is gone?
GERMAGIC™ Thyme can withstand multiple cleanings with alcohol and detergent. Therefore, there is no need to worry if the coated surface is accidently cleaned with alcohol and/or detergent for 5-6 times. We recommend reapplying the antimicrobial coating if you are uncertain about the number of accidental cleanings.
使用了GERMAGIC™百里香塗層是否可以減少個人清潔或消毒？ Can I pay less attention to my personal hygiene after applying GERMAGIC™ Thyme?
Although GERMAGIC™ Thyme provides long-term protection and reduces the chance of indirect transmission, personal hygiene still needs to be well-maintained. We should wash hands frequently, wear masks, take enough rest, etc., to be fully prepared to fight the pandemic.
預約噴灑GERMAGIC™百里香塗層服務需要什麼流程？ What is the appointment booking process if I want to apply GERMAGIC™ Thyme Coating Service?
You can contact our customer service to advise of specific locations you would like us to service. We may need to visit the site concerned to evaluate in advance if required. We will provide quotation and service time later after confirmation from both parties.